Client reviews and peer endorsements: A 2-pronged approach for getting more contacts on Avvo

Posted in Avvo, Legal marketing

reviews

Many attorneys rely on referrals as a major source of new business. In fact, nearly 58% of firms rely on referrals as their primary source of new clients. Because referrals often come from sources attorneys don’t track, like phone calls and walk ins, it can be difficult to determine what exactly made a consumer decide to reach out. But given the high percentage of referrals that turn into new clients, it’s likely that the client was influenced by 1 of 2 factors: a positive review from a former client or a positive review from a peer in the legal industry.

In this post, we’ll look at how potential clients discover positive experiences online and how much these experiences influence their decision to hire an attorney.

Online reviews are the modern-day referral

53% of consumers who go online to resolve their legal issues are also researching attorneys to hire (Source: Avvo user data). If that number doesn’t seem particularly impressive, consider this: there are over 27 million online searches for the terms “attorney” and “lawyers” each month (Source: Keywordspy.com). When consumers turn to search engines to find you, an online review can act like a referral. And those online reviews really matter:

  • 95% of consumers who’ve hired an attorney in the last 2 years say that client reviews played a role in their decision (source: Avvo user data).
  • Just 3 client reviews can increase the number of contacts generated by 12x (source: Avvo user data).

Client reviews aren’t the only endorsements that matter to consumers. An endorsement from a qualified, educated, experienced peer in the legal industry can also put you ahead of the competition.

Increase the credibility of your online reviews by getting endorsements from your peers

The majority of the information on your Avvo profile comes from you. However, peer endorsements present an opportunity to showcase third-party validation from legal professionals who truly know how to evaluate the quality and effectiveness of your work.

  • 90% of consumers who’ve hired an attorney in the last 2 years say peer endorsements influenced their decision (source: Avvo user data).

Because peer endorsements aid the consumer in selecting you as an attorney, they can also have a positive influence on your Avvo Rating.

How to ask for peer endorsements from your Avvo profile

  1. Identify colleagues, judges, opposing counsel, and others from whom you’d like to get an endorsement
  2. Log into your Avvo profile and click “edit profile”
  3. Scroll down to the “peer endorsements” section and click “request a peer endorsement”
  4. On the “Peer Endorsement Request” screen, you can:
    • Select the email address you’d like to send the request from
    • Enter all email addresses you’d like to send the request to
    • Customize the content of the message

Online peer endorsements may not be as common as online client reviews, but they offer incremental authority to potential clients because they come from legal professionals themselves. This is similar to the idea of toothpaste being endorsed by dentists. Consumers are more likely to use a brand that the American Dental Association or a high-profile dentist has endorsed.

  • Of consumers who have hired an attorney within the last 2 years, 95% say client reviews played a role in their decision; 90% say peer endorsements influenced their decision
  • Peer endorsements can increase your credibility and have a positive influence on your Avvo Rating
  • Peer endorsement requests can be sent directly to colleagues from your free Avvo Profile

Interested in increasing your visibility on Avvo? Click here to reach out to an Avvo team member.